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    AUSTRALIAN RETURNS

    At Nookiee our aim is to make sure our customers are completely happy with their purchase and the service we provide. If for any reason you wish to exchange or return your online purchase, please email us at: info@nookiee.com and we will provide you with instructions and a return form. Please ensure the returns form is completed and placed inside your shoe box prior to returning your item.

    INTERNATIONAL RETURNS

    All international returns (outside of Australia) must be posted back to our returns department. Please email us at: info@nookiee.com and we will provide you with instructions and a return form. Please ensure the returns form is completed and placed inside your shoe box prior to returning your item.

    ONLINE RETURNS POLICY

    • Nookiee will only accept items that have not been worn and are in original condition and box (unless items are not of acceptable quality, unfit for a disclosed purpose, or does not match the description).

    • All returns must be sent back to our Internet Returns department via post.

    • We only accept returns and exchanges for change of mind/incorrect sizing within 4 weeks of your order being received.

    • Once we have received your return you will receive an email confirmation and can expect your exchange to be dispatched within 7 working days.

    • No refunds or exchanges will be provided without proof of purchase.

    • Returns will be exchanged/refunded at the company's discretion.

    • Refunds will be credited to the card used for payment within 5 business days (depending on customers bank processing times), after the item has been received.

    • All returns for a change of size or a change of mind are at the expense of the customer, However, Nookiee will cover the cost of your exchanged item to be returned back to you one time only. Any additional returns are at the customer's expense.


    FAULTY ITEMS

    • If the item you have purchased from our online store is faulty, unfit for a disclosed purpose or does not match the descriptionplease contact us and we will arrange a reply paid return label or a postage reimbursement with proof of receipt. Once we receive your item it will be assessed by our returns department and you will be contacted with a result.

     

    Please note that the above policy applies only to ONLINE purchases. Please feel free to contact our customer service team if you have any queries.

    info@nookiee.com